Information Technology: Solutions, Consulting & Management

REMOTE HELPDESK
• Program use and computer related technical support
• 24-hour response time
• Phone, email and on-site support

SYSTEMS INTEGRATION
• Upgrade & expansion assesment
• New program deployment
• Data importing & exporting
• Software profiling & research
• Integration validation

NETWORK MANAGEMENT
• Install & configure networks
• Add users & equipment
• LAN setup & maintenance
• WAN,DSL &T1 support
• Hybrid network design (Mac, Windows, Unix/Linux)
• Troubleshooting and repair support
• Monitoring and security

VENDOR & PROVIDER RELATIONS
• Correspond with ISPs & ASPs for support
• Manage software & hardware (warranties & svc contracts)

PURCHASING & PROCUREMENT
• Equipment & systems specification needs analysis
• Purchase and delivery coordination

DATA MINING
• Spider and retrieve foreign source data
• Data collection and organization