What Is It?

Openfire is a real time collaboration (RTC) server licensed under the Open Source GPL. It uses the only widely adopted open protocol for instant messaging, XMPP (also called Jabber). Openfire is incredibly easy to setup and administer, but offers rock-solid security and performance.

OpenFire provides your own messaging platform like ICQ, AIM, MSN Messanger, Yahoo Messanger on the same protocol as Google Talk but with advanced administration features that allow for tailored solution for your business complete with scripting and logging. Plug-ins allow for integration into your website to provide real-time customer support via web chat.

Benefits

• Instant Messaging fully integrated into your workflow. Communication is fast, manageable and secure.
• Live-Chat on your website increases B2C communication and makes it easy to track and manage sales and support
• Written in Java, OpenFire works with wide variety of software packages and platforms: no additional software to purchase or to teach and train
• Plug-ins can extend functionality to offer greater services as needed
• Works with any OS or database, so no additional purchases or IT investments required
• Works with existing user authentication, so easily integrate with LDAP, Active Directory, PAM, and more.
• OpenFire can integrate with digital phone systems to provide real-time presence and availability of users
• OpenFire can work to grow as your needs grow, easily and with no increased software costs
• Reliably create a communication infrastructure with a fully-distributable solution
• Web based administration makes maintenance and setup fast and easy
• Self-hosted with SSL ensures communication is secure and private

Features

• Open Standards
• Extensible
• Cross Platform
• Multiple-Database Support
• Integrative
• Scalable
• Distributable
• Web-Based

What ACE Can Do For You:

• Hosting – We can host OF externally, no hardware investments required and hands-off administration makes it easy to implement
• Onsite Installation – To take advantages of existing infrastructure we can install OF onsite so you have absolute control over the system
• Administration – We can administer every aspect of your server so you can focus on your business
• Training – We can train your team to learn how to leverage the communication tools to improve efficiency and minimize “conversation overhead” in day-to-day business

What You Get:

• Software – We provide the latest and greatest software for OF and useful third party tools to get the most out of OF
• Manuals – We can provide your team with the necessary books and reference manuals to help them become experts
• Support – We can support your team and IT department from first install to ongoing usage and maintenance- we’re here to help!

Customer Quotes:

• “We can communicate faster than email but without the interruptions and “conversation overhead” of a phone call- we get business done faster.”
• “The logging and scripting makes employee effectiveness evaluations simple.”
• “The Live Web Chat has increased our customer service capabilities and allows us to answer questions in real-time, consequently we have increase in sales and customer satisfaction.”
• “Installing and maintaining OpenFire was a breeze thanks to ACE- as a system administrator, I love software I can set and forget!”

Contact ACE today!